If you select the Royal Mail Postal Service for your order, we aim to despatch your parcel within 2 working days. 

If you select the UK 24hr Next Day Courier Service or the International Fedex Courier Service, we aim to despatch your parcel within 1 working day.

We must receive your order by Noon on the date of order. All orders received after 12pm will be processed as being received on the next business working day. The business working days are from Monday to Friday only. Orders received over the weekend will be processed on the next available Monday. 

Please note: Delivery times are approximate guidelines only and are not guaranteed. We aim to deliver within the stated times but at busy times deliveries will be slower. If your order is urgent please telephone us to see if your order can be expedited.                                                                                                                                                                                                 

If any part of your order arrives in a broken, damaged or faulty condition, then please inform us immediately, and definately within 7 calendar days. We cannot guarantee assistance if you do not report a damaged item within 7 days, due to insurance & courier conditions.

You can telephone: UK +44 (0)1383 842200. Or email info@stewartgill.com You need to tell us your invoice / order number, and what is wrong. We will offer you the appropriate replacement or refund

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If you think any of your SG products are faulty, then please telephone or email us as soon as possible. 99% of problems can usually be helped with technical/creative advice, and it is our goal to help you put your products to great use. If any product is found to have a physical/technical fault, then we will offer you a full relacement & refund warranty. This does not affect your statuatory rights. .......................................................................................................................................

If your order arrives in perfect condition, but it is not what you expected, or you have ordered the wrong items, or for some reason you have changed your mind...   then you may return it to us within 14 calendar days provided that :

1. the items are returned in their original, unused and unopened packaging
2. the items are sufficiently re-packaged to arrive safely back with us
3. the items are in mint condition and 100% suitable for resale
4. you must bear the cost of the return postage
5. you accept liability for the safe arrival of the parcel - it is recommended that you send the parcel by recorded or registered post.
6. Remember to include your name, address, telephone #, email address, and invoice/order number inside the returned parcel.
7. Include a short note stating why you are returning the item, and whether you would like a refund, a credit voucher, or an alternative product.
8. We will endeavour to help you to the best of our ability, but we reserve the right to choose the method of recompense, if any. We are not obliged to accept any discretionary product returns.

You can telephone: UK +44 (0)1383 842200. Or email  info@stewartgill.com

You need to tell us your invoice / order number, and what is wrong. We will discuss your options and offer you either a refund, or a credit voucher, or a replacement product.  .......................................................................................................................................